Last Updated: December 22, 2025

This Privacy Policy for Cirnovus, Inc. (doing business as Cirnovus) ("Company," "we," "us," or "our") describes how we collect, use, disclose, and safeguard personal information in compliance with applicable United States privacy laws, including the Virginia Consumer Data Protection Act (VCDPA) and other relevant state and federal regulations.

By accessing or using our website, services, or communications (collectively, the "Services"), you acknowledge that you have read and understood this Privacy Policy.

1. SCOPE AND APPLICABLE LAW

This Privacy Policy is intended to comply with:

  • Virginia Consumer Data Protection Act (VCDPA)
  • Applicable U.S. state consumer privacy laws
  • Federal consumer protection and data security requirements
  • TCPA and CTIA requirements for SMS communications

This Policy applies to personal data collected from individuals acting in an individual or household capacity. It does not apply to publicly available information or de‑identified data.

2. INFORMATION WE COLLECT

Personal Information You Provide

We may collect the following categories of personal information:

  • Identifiers (name, phone number, email address, mailing address)
  • Business contact information (company name, job title)
  • Billing and payment-related information (processed by third-party providers)
  • Communication preferences

We do not knowingly collect or process sensitive personal data as defined under the VCDPA.

Automatically Collected Information

We may automatically collect:

  • IP address and device identifiers
  • Browser type, operating system, and usage data
  • Approximate location derived from IP address

Information From Third Parties

We may receive limited business-related information from:

  • Public databases
  • Service providers and partners
  • Marketing or analytics platforms

3. HOW WE USE PERSONAL INFORMATION

We process personal information for the following purposes:

  • Providing and managing IT services and support
  • Communicating regarding accounts, tickets, deliveries, and appointments
  • Billing and payment processing
  • Security, fraud prevention, and compliance with legal obligations
  • Improving services and operational efficiency

We only process personal data when a lawful basis exists under applicable law, including consent, contract performance, or legitimate business interests.

4. SMS AND COMMUNICATIONS COMPLIANCE

If you opt in to receive SMS messages from Cirnovus:

  • Messages are transactional or service-related
  • Message frequency varies
  • Message and data rates may apply

Opt-Out: Reply STOP
Support: Reply HELP or contact (434) 201-3300 or help@cirnovus.com

Mobile opt-in data and consent records are never sold or shared for marketing purposes.

5. DATA SHARING AND DISCLOSURES

We may disclose personal information to:

  • Service providers and vendors under written contracts
  • Payment processors (e.g., QuickBooks, ConnectBooster, Quoter)
  • Legal or regulatory authorities when required by law

We do not sell personal data as defined under the VCDPA.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies for:

  • Website functionality
  • Analytics and performance monitoring
  • Security

You may manage cookie preferences through your browser settings.

7. DATA RETENTION

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this Policy
  • Meet legal, accounting, or contractual requirements

When no longer required, data is securely deleted or anonymized.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system can be guaranteed to be 100% secure.

9. CHILDREN'S PRIVACY

Our Services are not directed to children under 18, and we do not knowingly collect personal data from minors.

10. VIRGINIA PRIVACY RIGHTS (VCDPA)

Virginia residents have the right to:

  • Confirm whether we process their personal data
  • Access personal data
  • Correct inaccuracies
  • Delete personal data
  • Obtain a copy of their data
  • Opt out of targeted advertising or profiling

Requests may be submitted by emailing help@cirnovus.com.

11. DO-NOT-TRACK SIGNALS

We do not currently respond to browser Do-Not-Track signals due to lack of an industry standard.

12. POLICY UPDATES

We may update this Privacy Policy periodically. The updated version will be posted with a revised effective date.

13. CONTACT INFORMATION

Cirnovus, Inc.
1 Town Center Dr #2111
Dublin, VA 24084
United States

Email: help@cirnovus.com
Phone: (434) 201-3300

14. EXERCISING YOUR RIGHTS

To review, update, or delete your personal information, please contact us at help@cirnovus.com. We will respond in accordance with applicable law.